Zi777 Privacy Policy

Zi777 (zi777.win) is a trusted online gaming and Sports Betting platform in Bangladesh. We treat the privacy of every member with the utmost importance. This privacy policy explains in detail how zi777 collects your personal information, how it is used, and the steps we take to keep it secure.

By registering on zi777 or using the platform, you are considered to have agreed to this privacy policy. Please read it carefully. If you have any questions, feel free to reach out to our support team.

Zi777 collects various types of information from you. This information is gathered in two main ways — what you provide directly, and what is automatically collected while you use the platform.

In addition to the above, we collect certain behavioural data through cookies and similar technologies, which is used to improve service quality.

Zi777 uses your information only for specific, legitimate purposes. It is never used for anything unrelated or unjustified. The primary reasons we use your information are outlined below:

• Account Management: Your information is used for registration verification, login security, and profile management.
• Payment Processing: Your information is used to ensure deposits and withdrawals are processed correctly.
• Customer Support: Your information is needed to resolve issues and respond to your queries.
• Security Assurance: Data is analyzed to prevent fraud, money laundering, and unauthorized access.
• Service Improvement: Your usage patterns are analysed to help us deliver a better experience.
• Promotional Communications: To keep you informed about special offers and bonuses (with your consent only).
• Legal Obligations: Your information is used to meet regulatory compliance requirements.
• Responsible Gaming: To monitor gaming behavior and provide alerts or assistance when needed.

Zi777 does not sell or rent your personal information to any third party. However, limited information may need to be shared in certain specific circumstances:

• Payment Processors: Information is shared with payment partners such as Mobile Banking, Nagad, and Rocket only to the extent necessary to process transactions.
• Legal Authorities: Data may be disclosed under a valid court order or regulatory directive.
• Security Auditors: Authorized third-party security specialists may access limited data to ensure platform security.
• Technology Service Providers: Hosting, database, and analytics providers process certain data as needed to perform their services. They are also bound by our privacy policy.

Cookies and similar technologies are used on the zi777 website and app. Cookies are small files stored in your browser that help make your experience smoother and more personalised.

The cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language and theme.
• Analytics Cookies: Used to understand which pages of the website are visited most frequently.
• Security Cookies: Helps prevent fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling certain essential cookies may cause some features of zi777 to stop working.

Zi777 applies industry-standard security measures to protect your information. Our security infrastructure is regularly updated and tested.

• 256-bit SSL/TLS Encryption: All data transmissions are carried out through encrypted channels.
• Two-Factor Authentication (2FA): Two-factor authentication is in place to prevent unauthorised access to your account.
• Firewall Protection: An advanced firewall system protects against cyber attacks.
• Regular Security Audits: Periodic security assessments are conducted by independent experts.
• Data Backup: Regular backups minimize the risk of data loss.
• Access Control: Only authorized personnel may access specific data.

As a zi777 member, you have the following rights regarding your personal information:

• Right to Access: You may request to view the information stored in your account at any time.
• Right to Rectification: If any information is incorrect or outdated, you can request that it be updated.
• Right to Erasure: After account closure, you may request deletion of your data (unless retention is required by law).
• Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
• Right to Data Portability: You can receive your information in a readable format.
• Right to Opt Out of Promotional Communications: You may request to opt out of promotional emails or messages at any time.

To exercise any of these rights, please contact our support team. We typically process requests within 30 business days.

Zi777 retains your personal information only for as long as necessary. The following factors are considered when determining how long data is kept:

• Active Account: All data is retained for the duration that the account remains active.
• Financial Transaction Records: As required by law, transaction records may be retained for up to 5 years after account closure.
• KYC Documents: Retained for a minimum of 3 years after account closure, in accordance with regulatory requirements.
• Gaming History: May be retained for up to 2 years for responsible gaming and dispute resolution purposes.
• Support Conversations: Retained for up to 1 year to ensure service quality.

Once the retention period ends, data is securely deleted or anonymized so that individuals can no longer be identified.

Zi777 strictly prohibits registration and use by anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Proof of age is required as part of the KYC process.
• If an account holder is suspected to be under 18, the account will be suspended immediately.
• If a parent or guardian becomes aware of their child having an account, please contact us — we will take prompt action.

Zi777 may update this privacy policy from time to time. Depending on the nature and significance of the changes, we will notify you in the following ways:

• Significant Changes: A notification will be sent to your registered email and a notice will be displayed on the platform.
• General Changes: The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of zi777 after any changes to this policy will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:

Our privacy team operates 24/7, 7 days a week. Requests are typically responded to within 48 hours. Response times for urgent security matters are even faster.